Bottom Line First (Updated July 2024): Errors in your e-VOA can no longer be corrected—Indonesia’s immigration authority stopped accepting correction requests as of July 2024. The right approach is: double-check every detail before payment, including your name, place of birth, and passport number. If you spot an error, don’t pay—just reapply. If you only notice the mistake after payment, you’ll have to apply for a new e-VOA. The email-based correction method described in the first half of this article is outdated and no longer valid, kept here for reference.
Recently, a group member named Mike Chiu ran into trouble while applying for an Indonesia e-Visa (e-VOA). He asked for advice in our Facebook group. Mike said he correctly entered his place of birth as ‘TAIWAN’ on the application form and double-checked it. However, when he received the final e-Visa, the place of birth appeared as ‘Talwan’—the ‘i’ had turned into an ‘l’. Unsure if this was acceptable, he asked whether he should re-edit the application or take another step.
In response, another traveler, Wei Chih Wen, suggested Mike note down the e-Visa number, then write to the relevant department explaining the need to correct the place of birth error, and wait patiently for a reply. Wei Chih Wen also mentioned having faced a similar issue before and successfully received a corrected response.
In the end, Mike Chiu followed the advice and quickly got an official reply, resolving the issue smoothly. This experience serves as a reminder: if you encounter similar problems during the visa application process, contacting the authorities for corrections can help avoid disruptions to your travel plans.
What Exactly Should You Do?
Asking the Indonesian immigration office for help is the only solution. It’s best to reach out during business hours via the Indonesian Immigration website using the Contact Us link (top right corner of the homepage).
Email correspondence should be concise and to the point, so they know exactly what your issue is. Follow the format below to include the necessary information in your email, and you’ll be able to fix common errors like name or place of birth on your e-Visa as quickly as possible:
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[July 2024 Update]
Due to the high volume of correction requests, since July, the Indonesian Immigration Office has stopped accepting applications to amend incorrect information. Their reply is as follows:
Be sure to double-check carefully before making payment!
Therefore, friends applying for an electronic visa must carefully review all details before paying. If there is any error, do not proceed with payment—please reapply instead!
Other Questions About Applying for an Electronic Visa
If you’re still torn between applying for a Visa on Arrival (VoA) or an Electronic Visa (e-Visa), be sure to check out this article: Bali Travel Visa Guide: VoA vs. e-Visa – Which One Suits You Best?
If you encounter any issues while applying for an e-Visa, we’ve compiled a comprehensive FAQ covering all common problems to help you resolve them smoothly: 2024 Latest Guide: Indonesia/Bali Entry Visa & e-Visa (eVoA) FAQ
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